If you have any issue with your mp3/mp4 player bought from Uxcell, please review the troubleshooting steps as shown in this Troubleshooting Roadmap before contacting customer service for assistence.

Please refer to the following link to view a step-by-step guide for mp4 player firmware update. (Caution: Unless your mp4 player does not function properly, you have no need to update the firmware. The steps are complicated and can easily render your mp4 player un-usable if you cannot find the matching firmware version). Click here to view the flash video.

Please follow this step-by-step guide to replace the broken screen glass of your mp4 player. Replacement screen glass is available for sell in www.uxcell.com